The Functional Care Clinic
Cancellation policy
Please give as much notice as possible if you need to cancel or rearrange an appointment. The same policy applies to in-clinic, online and mobile appointments, including appointments booked within packages.
Notice & charges
At least 24 hours’ notice is required to cancel or rearrange an appointment.
- 24 hours or more: no cancellation charge.
- Less than 24 hours: 50% of the treatment fee will be charged.
- Missed appointment without notice: 100% of the treatment fee will be charged.
Illness & rescheduling
If you are unwell, please contact Nicola promptly and do not attend. Your appointment will be rescheduled. Any payment already made will be carried forward to your replacement appointment rather than refunded.
If you arrive at the clinic unwell, you will be asked to leave and your appointment will be rescheduled for another time.
Repeated last-minute cancellations due to illness will result in the full treatment fee being charged.
How to cancel
Call 07359 287323, send Nicola a direct message, or email Functionalcareclinic@gmail.com. For changes within 24 hours, please call or message as well as emailing so your notice is seen promptly. Notice is measured from when your cancellation is sent or communicated, rather than when it is later acknowledged; keep a copy of your message.
Packages & mobile visits
For a package appointment, a charge is calculated using the discounted per-session value paid. A 50% charge uses half that value; a missed appointment uses the full value. The same loss is not charged twice. No travel charge is added for travel that has not been incurred; any travel charge already incurred must have been agreed before booking.
Late arrival & online connection problems
Please arrive or join the video call at the agreed time. Late arrival may reduce treatment time and the booked fee remains due where the reserved appointment is provided. Contact Nicola promptly if delayed or experiencing connection difficulties; available alternatives will be considered.
If the clinic cancels
If Nicola needs to cancel, you can choose a replacement appointment or a refund for the affected appointment. A cancelled package session is restored or refunded at its package value, and the expiry date will be extended where needed.
Your consumer rights
This appointment policy does not remove any applicable statutory cooling-off, refund or service-quality rights. The terms explain cancellation of eligible distance or off-premises contracts separately from short-notice appointment changes.
Acceptance before booking
Following your enquiry, you will receive the clinic’s terms, conditions and policies to read before your booking is confirmed. Please read them carefully and ask Nicola about anything that is unclear before signing.
By signing, you confirm that you have read, understood and accepted the terms, conditions and policies provided, including the cancellation and missed-appointment charges.
Contact
Nicola Clubbe, trading as The Functional Care Clinic
4 Monet Close, Connah’s Quay, Flintshire
Functionalcareclinic@gmail.com · 07359 287323